Excellent Customer Service

Out of 10

I can't say enough how impressed I am with this company. My dog had an issue with her back that cause paralysis in her back legs requiring back surgery. I worked with Jenny K (Happiness Manager) and she went above and beyond during such a stressful time to help with submitting claims and always kept us updated on the status. Processing of claims was very fast. Claims were reviewed and checks were issues within a week and a half. I have recommended this company to multiple people so far and will continue to do so. Thanks Petplan!

Did you find this review helpful?
Back/Spine Injury
Claim Amount
Over $1000


Age of Pet
1 - 8

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Posted: 07/14/2017
By: Keyai, Petplan…

Thank you for taking the time to post your review about our top-notch customer service team. Your kind words mean a lot.