This is the note I sent to them after my dog's sudden, serious illness.
To those who I spoke to, and those who processed my claim, I want to say a very big thank you. It was a struggle getting my husband to agree to pet insurance for a two year old dog. Obviously, I won that debate and I am currently walking around gloating with an " I told you so " kinda smirk on my face. The courtesy and kindness from all of those involved was so helpful and appreciated. And the promptness in processing my claims was also appreciated as I am retired and the bills will be coming due soon.
Thank you once again. I surely will be recommending this company to my friends with doggies.