First of all, if you have a new addition to your family who isn't human, you should really consider getting pet insurance! You truly never know what can happen, just as with humans.
With my new puppy, I'm so thankful to the awesome people at Petplan. She ended up having a costly accident shortly after I got her insured. At such a young age, accidents can be quite scary. Petplan worked through all the paperwork, updating as they received updates. As I had questions, I used their great chat system online when I couldn't be at a phone, and they had a great method of keeping all I chatted with in the loop. This prevented frustration. Soon enough, I was reimbursed, and my puppy was recovering well. She is fully recovered now, and I had to take a moment to really put the word out there: get pet insurance, and try Petplan!
The other great thing is that you get their cute and informative Fetch magazine. It's a fun way towards preventative care by way of educating customers. This shows great care and foresight on their part.
I couldn't be happier with this insurance plan and highly recommend it. Thank you, Petplan!