Excellent Coverage and Staff

Out of 10

Among insurance companies I would rate Pets+Us highly because not only do they consider every claim very carefully, but they actually listen when you have concerns that they did not address at first. They are most willing to speak with the treating veterinarians as well as the customer and are always happy to answer either phone calls or emails. Coverage is very good for alternative care - not capped as many companies do, and while not everything is covered Pets+Us are very happy to tell you ahead of time what they will and won't cover. I also appreciate the military discount and ability to change coverage as needed. Only downfall is sometimes I do wait several weeks for a claim perhaps due to the complexity of my dogs health issues. I am happy to say that most alternative therapies were covered after some clarifications ! I would like to see a type of bonus reduction in premiums for those of us who keep our dogs fit and holistically healthy -:)

Did you find this review helpful?
Several claims for my 2 dogs include MSK injuries and Lyme
Claim Amount
Over $1000


Age of Pet
1 - 8

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Posted: 07/06/2017
By: Eric Coulson, …

Hi Annalisa, thank you for your review and comments. We are happy to hear your experience with Pets Plus Us has been good and you have been satisfied with our service. We know there is choice out there so thank you for choosing Pets Plus Us. We try to make our coverage comprehensive and easy to understand including covering many alternative therapies with no sub limits. If I can be of any assistance in the future, please don't hesitate to contact me directly. My email address is eric.coulson@petsplusus.com and my direct line is 905-247-5403. Thank you, Eric.