My cat Artemis had a severe ear infection and needed to go to our regular vet an a specialist multiple times. Healthy Paws has been great and I appreciate all of the help I have received. They not only made the initial claim process easy and intuitive, but their customer service was beyond reproach. They made my billing with the specialist easy through the use of a direct pay arrangement and were courteous, prompt and friendly in both their emails and phone conversations. The biggest reason for me to write this review is for their stellar customer service. They not only made the process easy, but also took the time to follow up after the procedure was done. Their kind email sealed the deal on a wonderful customer service experience and I would not hesitate to recommend them to any pet owner out there. The hope is to always have a healthy pet, but when they do need help Healthy Paws is without a doubt there for you. Side note: Artemis is doing great and is recovering well. She is on some medication now and we have a follow up in 3 weeks to ensure everything is all clear.