We have all three of our dogs covered with Healthy Paws. Customer service is beyond good. The process to submit claims is intuitive and easy. Our lab-mix has had both his ACLs repaired. Each time Healthy Paws not only covered the procedures and reimbursed within a week, but the staff reached out and followed up to see how he was doing after the surgery. I have recommended Healthy Paws to many of my friends and associates because this company cares!