This is the first time I have gotten pet insurance for one of my dog's and couldn't be happier with our decision to use ASPCA pet insurance. we have very large mastiff's & while they are very healthy dogs, one problem could be very costly. ASCPA claims process couldn't be easier and their customer service team could not be friendlier or more helpful. They treat me so well and make me feel very comfortable contacting them. Claims are processed so fast. Wish I had known about them for my older dog.