tired of resending records all the time

Out of 10

They exclude the most ridiculous things from our pets coverage. One of our dogs was stung by a bee before coverage began so they explained to me any similar issues would be excluded for a year. I understand prexisting conditions are excluded but a bee sting should not be! They find any reason they can to exclude coverage. They call my vet all the time and ask for the same records they already have. My vet is annoyed by this, as they should be. My vet sent same records several times and embrace staff called for them again. I then called to verify they recieved them and it was confirmed yes, they had recieved. A week later they wanted them again! I called and spoke with a supervisor and she said they did not have them. Not sure what the problem is on their end but its kind of a fiasco to deal with them

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Claim Amount
$100 - $500

Labrador Retriever

Age of Pet
1 - 8

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