I have had Pet Plan since Vixen was a baby...about nine years ago. I have put in several claims along the way and each one was so easy and always taken care of in a timely and super friendly way. This time was no different! Vixen had a mass removal near her eye and I submitted my claim and Claire took great care of me every step of the way. She was extremely personable and really cared that Vixen was recovering nicely! This a great company and the best decision for Vixen's health care needs.