In order to have my dog receive early approval for the orthopedic aspect of our his insurance policy, we had to have a vet check and form filled out. At the same time, I got his monthly flea and tick meds. We do have the Wellness rider on his policy. I was delighted at how easy it was to download the form, which was personalized for our dog, and to send in the claim. Faxed from the vet office and filling out the claim form on line with a copy of the bill, was very easy. I quickly received an acknowledgement of the claim and within a week had notice that it had been approved and that all costs were covered. I wish Anthem-Blue Shield worked this way! Delighted with your service and each person from your organization thatI have dealt with on the phone. Thank you for the terrific service.Sandra K.