I only can say good things about them. My little boy got a nasty cancer that we tried to fight for months. It involved a big time surgery (almost $5.000) and then a good number of chemo sessions, visits to the hospital, etc, etc. He got better but unfortunately, the f.... cancer came back and took him. During this entire process, Healthy Paws was just AMAZING. By this I mean, they did their part of the deal...which is a lot more than you can say about any other insurance. They paid their % of the bills no questions asked, no matter how big the claims were...and believe me...some of them were damn big. Not only that, but when the damn cancer took my boy away, i did not have to bother cancelling my policy (they did it...including reimbursement of the last payment...just amazing). I also got a postcard from them hand written from the stuff showing their condolences...that touched my heart. Anyway...if you need insurance for your loved pet...GET IT WITH HEALTHY PAWS. Me and my boy could not have fought the cancer like we did without their support...unfortunately we lost this battle...but hopefully some other people can say their story with a happy ending. THANK YOU HEALTHY PAWS.