This insurance for my dog, Tara, is the best thing I have ever done. Tara tore her ACL, they called me 3 days after the surgery and asked how she was! If that isn't great customer service I don't know what is! They were concerned, asked me how she was handling it. I could not believe that they called! They actually Cared about Tara. I have been recommending ASPCA pet insurance to everyone I know. It is literally the best thing I have ever done for my pet.