Terrible customer service

4
Out of 10

This company is a rip off terrible experience customer service is a joke, No problem solving skills
There exclusions make this company nothing more the money grab, very bad experience don't waste your money Total scam.

All employees scripted very helpful tone but due to policy it is to cover as little as possible. They won't let u give them a honest review, if you're honest they delete the post.

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Injury/illness
Sore leg
Claim Amount
$500 - $1000
Breed

Mixed Breed

Age of Pet
1 - 8

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Posted: 07/12/2017
By: Eric Coulson, …

Hi Diane, thank you for your two review. We sincerely apologize that we were unable to meet your expectations. Your claim was submitted 3-days after signing up for coverage. The illness claim submitted occurred within the 14-day waiting period for Illness coverage. Pets Plus Us is the only Canadian pet health insurance company to underwrite at time of purchase. We do this so there are no surprises or disappointment if a claim occurs months or years after obtaining coverage only to have it denied because of a pre-existing condition. If you consider pet health insurance with another provider we recommend that you have them pre-underwrite before purchasing so there are no surprises or claims that occur within their waiting periods, some having similar 14-day waiting periods and some up to 30-day waiting periods (for illness coverage).