We have been with ASPCA pet insurance for years with our 2 airedales. Simply said, it is great. Their new-ish online claim submittal is easy and clear. Tracking and seeing the history is also easy and clear. Their policies and payments are fair and well explained. Their communication is great as well. Recently we had a major incident and within 2 days of submitting the claim online, I got an email saying that they needed more information and were contacting the hospital to gather that information. 3 days after that I got an email with a status update (of paid) and a link to the EOB. Later that day, I got a call following up to see how my dog was doing and if I had any questions on the insurance process. Not only is pet insurance a smart thing to have, ASPCA is the way to go. We were formerly with another company and found their payments were confusing and low and their customer service was sub-par.