Frustration and aggravation

Out of 10

Thank you for accepting my claim, but I would like to know why, after nearly 10 weeks, no one ever acknowledged the claim until I notified Embrace and asked that question. I would also like to know why I was required to list every vet visit Shadaux has had since signing on, September 2105. It took several hours to figure out all of the paperwork, and for what? I was only putting in for one claim I should have been entitled to.....not for his many Wellness visits. I honestly felt like I was being viewed as a criminal, attempting to cheat you.

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wasn't eating and was choking throughout the day
Claim Amount
Under $100

Bichon Frise

Age of Pet
1 - 8

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