I had to rush my dog to an emergency clinic for surgery due to an obstruction. This was the third claim as a relatively new Healthy Paws client. Filing the claims has been so incredible easy with the app that they provide. The fact that that reimbursement has been rapid and without hassle provided some peace in an otherwise stressful situation. When I called to check on the final claim, coincidentally, it turned out that the representative, Tyson, had the very SAME situation with his dog on exactly the same day! He was patient, understanding and kind. We had a pertinent discussion about our dogs' issues. It was like talking to a dog owner friend! I've already recommended Healthy Paws to several people. I feel SO thankful that we went with this company.