This is our 1st pet with ASPCA insurance and he was recently injured. The process was easy and the reps stayed in contact with us every step of the way to make sure our pet was doing well. He had to have stitches and he managed to pull them out before he healed and had to be restitched. The process was just as easy and they answered all of my questions and were very helpful. I would get this for any pet I ever have.