We have 3 exotic shorthair kittens who can be prone to breathing problems due to their smooshed faces. I was torn about investing in pet insurance as this was my first time purchasing. I did extensive research between plans, trying to figure out an apples to apples comparison and have to say Betsy, my customer service rep, was fantastic! She answered all of my questions over many phone calls, and made me feel comfortable. Every claim has been quick and easy and the direct deposit has been most helpful. I am very thankful for the coverage I have.