They made up information about our animals to exclude them from coverage including telling us one of our cats was noted to have aggression back in 2012 (he wasn't born yet)
They are nasty and misrepresented​ their care for our animals. So we have canceled with them and let USAA (veteran family here) that we will not pay money to any company that treats our animals like they have. Over $2k in bills. Met the deductible on first visit and got zero coverage.
Our cat was constipated for the first time in his life but really bad...visit to ER and then 3 sedations and removal of excrement. This has been going on for 3 weeks. Pre existing condition my ass.