We have Petplan Pet Insurance for both our cat and dog and are very pleased with the policies, coverage, and most of all the quality of customer service we receive each time we interact with Petplan staff members.
During our most recent claim I began working with Adriana, one of the happiness managers, to file the pre-authorization form for our dog's surgery. From the start of our interactions Adriana was kind, prompt, and very responsive. She answered my many questions and made sure I was always updated on the claim's progress. Adriana was even able to expedite various processes and forms! When I had a follow up question after our claim was processed, I e-mailed Adriana knowing that she might not be able to directly answer my question, but could point me to the right person or department. Adriana went out of her way to file a reassessment claim on our behalf. The following evening, she personally called us to let us know our reassessment was complete and a check was on its way to us!
Every Petplan staff member I have interacted with has always been wonderful, and Adriana stood out as a shining example of excellent customer service. We're so pleased with our decision to purchase policies for our pets, and look forward to continuing to work with Petplan for many years!