I switched from Pets Best to Healthy Paws and have had nothing but excellent service since. My Labrador Milo is now almost 10 and as he has got older, he has needed more medical attention. However, unlike Pets Best, Healthy Paws has not hiked my premiums exponentially after a single claim.
The claim process is so quick and easy. No more filling in forms. It's a simple upload of the paid invoice and Healthy Paws do the rest. The turnaround is quick, there are seldom questions and they even reach out to the vet for clarification and any additional medical records they need to support the claim. I'm kept up to date with the status of my claims and the coverage amount is the best I have seen.
I have recommended Healthy Paws to many of my friends, especially those who are unsure about whether they can afford pet insurance or deal with the unnecessary bureaucracy at other firms. Our pets are our family and that is exactly how Healthy Paws treat my dog Milo. Customer focused, professional and both pet and budget friendly!