My dog Karma was adopted from the humane society about two years ago. At just 2 and a half we had a medical emergency that turned out to be pancreatitis. I already had pet health insurance and am so grateful for that. The claim process was easy and I love the fact that I got a call after about a month from ASPCA to see how she was doing. That is definitely high touch customer service with care. I have already recommended this insurance to my family members.