I have a pure breed sphynx cat who has had Inflammatory Bowel Disease, a heart condition (false tendons; dynamic ventricular tract obstruction) and periodontal disease, and is currently only five years old. Pet Plan has been absolutely SUPERB at doing all they said they would do! They are ALWAYS available to speak to by phone with any questions/concerns even on weekends. The customer representatives are always friendly and kind and are prompt with a reply to concerns. Payments for claims are made in a timely fashion with excellent coverage benefits for my cat's ailments under the Pet Plan Gold insurance option with $100 deductible and $100 reimbursable. Pet Plan enabled me to provide for all my cat's medical needs which would have been astronomical without this plan!