I was amazed how quickly Petplan worked on my claim. Within a week (!) after I filed they called me that the check was on the way. I calculated for myself how much I expected to get back and that was exactly what I received. They didn't screw us over fine print and there was no back-and-forth hassle. I've been always skeptical about pet insurance and had a bad experience with Trupanion in the past. My experience with Petplan exceeded my expectations and I'm going to keep my furry baby insured with them.