A family friend recommended Figo when I got my first labrador puppy, Charlie. Thank god I listened. Within a few days, Charlie swallowed one of my son's toys. My first claim was an ER visit. I was not sure what to expect as this was my first time with pet insurance. I filed the claim like it said on the website. Surprisingly, it was so easy. I was reimbursed within a week. Hopefully I won't have to file a claim again. But if I need to, Figo will be there for peace of mind. Thanks FIGO!!