we've had our puppy one month and have had nothing but great experience so far with petfirst. I spoke with Stefani who was PHENOMENAL in helping me choose the right insurance for our new puppy. She provided great feedback and made sure we had the proper and best coverage. She's continued to help even after completing the policy. The only complaint I have is the system seems to have a glitch and is not showing a recent claim that was submitted. Hopefully this gets resolved soon but overall very happy with the experience so far.