Your reimbursement time has really become too long. You used to reimburse within a week. I currently have a claim I submitted on April 13 (follow up to a previously paid incident) and still no reimbursement. A fast turn around time is really important because when accidents happen, we can be faced with extensive vet bills that are not in the monthly budget and most vets want payment at time of service. I have put off paying monthly bills to pay the vet bill so waiting a month for reimbursement is stressful. Please hire more people or do whatever you need to do to be as efficient as you were when I obtained my first policy (2012)!