I have had to contact Trupanion several times about a deductible issue. This has been going on for over a week now with no results. I have been a customer of Trupanion for many many years...way back from when it was Vet Insurance. Very disappointed in how this is being handled right now, especially with the severity of my cats illness and the stress I'm having with this. I need to have Trupanion step up to the plate at times like this, not make things more difficult.