i called yesterday after I dropped Sadie at the Pet Dentist .. she needed all 4 canine teeth worked on and one premolar with 3 roots needed a root canal and will also need a metal cap. My claim was handled quickly and I received both phone calls and e-mails keeping me alerted to what was going on. Other than the cost of my deductible and the exam, everything was covered and will be reimbursed 90% as I chose a 10% co-pay. All of the Trupanion folks I spoke with were terrific. My Standard Poodle Sadie thanks you. Me too.