Through the diligence and consistency of the team Trupanion provides to work on every case individually , allows for the customer still have peace of mind . The matter what the feeling there never trying to mitigate the situation , in plain English you get what you pay for in life . However , in this case I feel that every time I speak to a representative there's a personal connection vicariously through our pets , and that commonality is a feeling of contentment . If I was a cat I would perrrrr !!