10/10 Great company

Out of 10

I have had Trupanion for my dog for 7 years, unfortunately my dog has had some health problems. Trupanion has been wonderful. Pays claims fast. Customer service is excellent, friendly caring people when you call. Trupanion will pay directly to your veterinarian if you choose and your vet agrees. (paper work involved for the vet, many can't do insurance paperwork due to staffing) They will make an emergency approval if needed, for me it was just a few hours to let me know that my claim was covered. I would definitely recommend Trupanion.

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sub arachnoid cyst on the spine
Claim Amount
Over $1000

German Shepherd

Age of Pet
1 - 8

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Posted: 06/19/2017
By: Robert

I call BS on Trupanion. They just raised their monthly rates and they screw up my cats monthly claim and always screw up my cats claims . Theyre not in the top 5 of best pet ins. Companies , and I always hear from vets that they're the worst and I wish I knew this before I signed on w them , theyre customer service is horrible .