Our almost 2 year old orange tabby Oliver came up lame one night. Broken femural head, surgery was the only solution. As terrible as the news was, I was relieved in a sense as I knew I had both my cats covered with Petplan. The coverage is great, but the intangibles the Petplan provides are the best.
Every customer care rep we spoke to (we had lots of questions) was helpful, courteous, extremely knowledgeable, and simply amazingly professional. We had step by step directions in what documents needed to be submitted, how to submit, etc. We knew we were in good hands. And, to top the amazing service, every communication we had with someone at Petplan began with them asking "How is Oliver feeling?". It's these small gestures that go a long way. I would, and have, recommended Petplan to any pet parent. We feel fortunate to have them in our side. Kudos Petplan.