A lot of reviews talk about their pets and their illnesses. Mine had a severe kidney infection which landed her in the hospital for 13 days. I had lots of invoices and was having a problem sending them into petplan. Blair Gordon a happiness mgr made sure every one of my invoices were received and processed. Blair was outstanding but so were all the others that I have had contact with in the past. Kudos to whoever does the hiring. Just a fantastic job.