I remember sitting at the Pet Hospital with my sick dog. My savings of $4000 was gone trying to figure out what was wrong. I called ASPCA to get insurance knowing this current situation wouldn't be covered. The agent Margaret was so kind and caring about my situation and explained it wouldn't cover what's happening now, but she referred me to care credit to help with costs. That saved my day. The kindness and compassion is top notch at ASPCA Pet Health Insurance. Since then my claims have been easy breezy, I get a lot of help with my dogs bills now that he's a senior. I have peace of mind taking him in whenever I need, not worrying about if I can pay for this. Whenever I talk with an agent they are so pleasant on the phone. They truly care about me and my pet. Being in the customer service industry for 17 years, I can say this is the best service I've ever had.