Rosa is wonderful!

Out of 10

My husband and I had trouble with our credit card being compromised and our payment was over due. First time in a year I saw the amount we were paying too. I had called to pay the over due, as well as, ask for a different coverage, that was more suitable to my pet's needs and our finances. Rosa was not only understanding, accommodating and efficient in helping with my questions and concerns, she was friendly, sweet and an overall pleasure to speak with. I hope to speak with Rosa again, next time I may have to call. :)

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Payment/policy change
Claim Amount
Under $100

Shih Tzu

Age of Pet
1 - 8

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Posted: 03/23/2017

Thank you Jessica for the kind words! We sometimes have trouble telling if Rosa is talking to customers or old friends because of how lively she is on the phone! One of the many perks of our insurance is how customizable it is, so it can get the coverage your pet needs for the price that you need! Please give us a call any time you have a question and you can always ask to speak to Rosa!