Denied my claim because they said my cat was "manifesting symptoms or incurred" the infection before I got him, which is false as he had a full physical and was completely healthy until a week after I got him. It was so bad I had to go to the emergency hospital for him where he had to get IV antibiotics and fluids as he was dehydrated. This is extremely upsetting. I do not feel that they even took the time to review his many doctors notes that I sent. I will not be recommending PetFIrst to anyone.