I've had this insurance for a few years and they've always been good about paying out claims except one time where I had to hound them for a month and half. They are always very friendly on the phone. But today I noticed they took out an extra $20 on my account and when I called them up they raised the rate on one of my pets and I did not receive any notice.
Apparently I 'rolled in' to a new policy which includes 10 new experimental medical treatments.
I had no choice on whether I wanted to roll in to this or not, I didn't even know it was occurring.
The rate that went up was only on 1 pet, the rate increase for my second dog will surely be coming up and I expect that to be double what this jump was because they said it's based on the age of the pet at enrollment.
I really had good things to say about this company, but they lost all of that goodwill today. No choices, no notifications, just almost a doubling of a rate.