I took my 14 year old dog to Banfield on Saturday for her yearly exam and was told I had to drop her off and pick her up 7 hours later, during this time she would be caged between tests and her exam. I asked why they needed to keep her so long and voiced my concerns because of my dogs age (14) and her anxiety level. The woman behind the counter did not seem to care at all about my dog and her health and simply said, it takes 2 hours for the exam and they don't have time to do it all at once so she would need to be caged all day! I told her I was not comfortable with that and left! I have the monthly plan and pay $35/mo...but will be cancelling and taking my sweet old girl to a vet clinic that actually cares about the well being of the animals they see and not just about making more money by being inhumane to the dogs while waiting to be put in a production line of shots and exams! I am very disappointed and will NOT return. I have been taking my dog there since I rescued her at 7 months...but all they seem to care about now is maximizing profits and not the pets!
Jack Russell Terrier