The underwriter on this claim closed the claim out without asking for an itemized bill so she could pay the correct amount. I contacted her because I knew it should be covered and she said she did not have an itemized bill so she closed the claim without ever co tacking mee. I asked to speak to a superviser and she said she gave my name to the superviser. I have never been contacted. I have a policy with five dogs. I would think someone would take care of this. I am looking for a new insurer.