Really poor underwriter

Out of 10

The underwriter on this claim closed the claim out without asking for an itemized bill so she could pay the correct amount. I contacted her because I knew it should be covered and she said she did not have an itemized bill so she closed the claim without ever co tacking mee. I asked to speak to a superviser and she said she gave my name to the superviser. I have never been contacted. I have a policy with five dogs. I would think someone would take care of this. I am looking for a new insurer.

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Cracked tooth
Claim Amount
$100 - $500


Age of Pet
1 - 8

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Posted: 11/11/2015

Peggy, what an awful experience and not like Embrace at all! I'm looking into this and we'll get back to you as soon as possible.
Again, my apologies that we clearly messed up here.