I have written several reviews for Trupanion and will continue to do so. They are amazing - everyone who answers the phone is kind and helpful, they work with you to get claims resolved quickly. I recently had some surgery for my dog, Yoshi and they worked with me and the vet clinic to get the surgery pre-approved so my only out of pocket was my 10% as I have met the deductible. I cannot say enough good things about them. It is rare that a company does what they say they will with generosity, kindness and caring - they do. Trupanion is the best. I would recommend everyone get Trupanion for the pet companions.