Read the FINE PRINT! I can't stress this enough. It does not matter what their rep tells you over the phone. You MUST get it in writing. Also, their requirement that you provide full medical records within x amount of time of enrolling is confusing. When I called after enrolling and receiving the email, the rep said this wasn't needed. Later they'll tell you it's in their FAQ. Is that the right place for it? Maybe their reps should know too. For a year they've collected my monthly payment and a few hundred dollars in deductible this year. What did I get out of it? Well, I thought I had good pet insurance and peace of mind when really it was all an illusion.