I rescued my little guy 6 years ago and purchasing PetPlan insurance was the wisest decision I have made (after the decision to adopt Dio). Dio began having seizures 2 years ago. The reasonably priced Phenobarbital stopped working about a year ago and Dio was having seizures weekly. Our vet changed the medication to a newer (pricier) medication and Dio has been seizure free. PetPlan has reimbursed the cost of the medication without issue. Customer service is suberb. I highly recommend PetPlan.