Review of Claim for Sassy Brown

Out of 10

This is the second time we have been sent a "canned" response to a claim for Sassy whom we lost in early October. I believe you need to revisit your responses so that you have some compassion for those of us who have lost pets. This time, I couldn't even pull up the claim on the Portal as she is no longer with us and on our Portal. Although I gave you an overall rating of "1' on the claims regarding Sassy, we are Breeders and have always encouraged our new puppy owners to consider Embrace. If we have many more of these "insensitive" responses, we will look elsewhere to insure our 6 dogs and encourage all of our owners to do the same.

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septic blood; euthanized
Claim Amount
Over $1000

Greater Swiss Mountain Dog

Age of Pet
1 - 8

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Posted: 01/05/2016

Terry and Bev, first of all, I'm sincerely mortified at the emails that went out inadvertently. That's not like Embrace and I am revisiting our responses to those whose pets have passed on. We must do better.
On the portal situation with Sassy's claims not showing up, we have many pet parents who have been very upset with us for showing their deceased pets' claims/information and so on so we are working on setting it up so that you can choose which pets to show and which to not. That's not in place right now but we are working on it and hope to have complete in the first quarter 2016.

My heart goes out to you with your loss and I thank you for taking the time to share your feedback,