My 2 pets were chipped through this company, they are 4 yrs old now and I have to update the information. Tried to log on and could not. Called the main number and asked how to get on my account. They told me " your account is frozen since you have not paid the annual fee". So then I ask well if my cat was found what would happen, " since the account it frozen we would not give out the information or we would not contact you". So the last 3 years have been POINTLESS to have this chip.