Bad experience

Out of 10

I bought pet insurance with the understanding that the records would be reviewed and exclusions would be clearly notes up front That was not the case and I will not recommend the company
It could only work if you had s puppy so read the policy and don't get surprised with a 4K vet bill that I thought would be covered
Bad experience

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Torn knee
Claim Amount
Over $1000

Mixed Breed

Age of Pet
Over 8 years

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Posted: 11/11/2015

Janet, I'm so sorry to hear that your Embrace experience was not what you expected it to be. We do review medical records in advance of any claim if you request us to do so but we didn't get a request :(
In your dog's case, it appears that your dog already had a cruciate issue with the other leg prior to the policy start so unfortunately, a cruciate ligament tear in the other leg wouldn't be covered.

I'm so sorry that this happened to you and hope that Penelope heals well.