Our hound mix got sick - really sick, dying sick last year. Thousands upon thousands of dollars later (days in the ICU, months on meds, tons of diagnostics), she recovered fully. Amazingly! I can say that knowing that we had the insurance enabled us to move forward with treatments and diagnoses that ultimately saved her life. Pet Plan really came through. And filing the claim was easy and the customer service was great. As you can imagine, the whole experience of the dog being so sick was traumatic, and we didn't file the claim for months. The Pet Plan service rep walked me through everything and did all the heavy lifting for me - organizing months worth of paperwork for treatments. A week later the claim was processed and maybe a week after that our checks were received in the mail. I am so impressed with the coverage and the ease of filing. I would recommend Pet Plan to everyone. I wish they would start doing health insurance for people!