Do not buy

Out of 10

Pets best may pay on time but in last four years my policy rate on my dog went from $57/mo -$128/mo -$169/mo to $212/ mo. Over last four years. For the same policy. Although they may start your rates low like other companies they raise them very quickly once your dog has an issue. I compared her rate to Trupanion. Which was $126/mo. Same breed age and location. Same deductible. Healthy Paws was $97/mo. Little higher deductible. These rates are $90+ / mo less. They have made it very difficult for me to do right by my dog. When I thought getting insurance was the responsible thing to do. Do not give them your business.

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Claim Amount
Over $1000

West Highland White Terrier

Age of Pet
Over 8 years

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Posted: 10/02/2015

The same thing happened to us a few years ago. Our premiums more than doubled, yes doubled. The second year, it went up 75% and this past year over 50%. The only way to afford is to decrease the coverage and increase the deductible which is probably what they want you to do since my babies are now seniors. I have three other pets who are not under Pets Best. With my seniors, I feel trapped due to their pre-existing conditions. Sorry you got caught in the same conditions

Posted: 10/23/2015

Hello Sandra,Thank you for being a loyal Pets Best customer for more than 8 years. Our prices are not based on your past claims filing history. Just like other types of insurances, pet insurance is subject to annual rate increases. Pet insurance rates are determined by a number of factors including the breed of the pet, age of the pet, your location and the cost of veterinary care in your area. Your current plan provides coverage for exam fees. Each company has unique benefit limitations and exclusions that may result in different rates. The two companies you compared rates with do not cover exam fees. So far for we’ve been able to reimburse $9,087 for claims submitted for Madigan. We do have options to reduce your premium, by increasing the deductible or decreasing the reimbursement percentage. Please contact us if you would like to further explore your options for lowering your premium. Sincerely, Pets Best Customer Care 1-877-738-7237