Horrible Service

Out of 10

My husband and I rescued a dog from Washington DC Society named Felix! Shortly after we got him, he got very sick. He was hardly eating, no energy and threw up all the time. So we had to bring him to Banfield in Annapolis. Since we know that he has a 24 Pet Watch insurance (1 month free) from the shelter, we thought his medical expenses would be covered. After 3 visits, he got better! And we loved him dearly. We paid 1k out of pocket so we started filling out the papers for insurance claim. I emailed them all the papers February and I received a response from the customer service center - Christina De Silva and Tabhata Lazzara. It was on March 2015. That was the last time I have heard from them. No email, no calls, no anything! I did follow up with them through email and again nothing! After 6 months, I decided to try them again, and of course, I have heard nothing! That goes to show how bad this insurance company is. So do not bother. I will update this review once I heard from them

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Claim Amount
$500 - $1000

Mixed Breed

Age of Pet
1 - 8

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