In December of 2014 my miniature daschund suffered a herniated disc in her neck. After undergoing surgery and eight weeks of confined activities she is doing well. The total expense including surgery, hospital bills and medication was over $6000.00. We contacted Pet Plan Insurance and the very helpful staff guided us though the process of filing a claim. The claim was reviewed and we received a check for the total claim less my deductible and coinsurance within 10 days. Today we just found out that she now has a herniated disc in her lower spine. The surgeon states that her condition is hereditary. She is currently being treated for this condition. I once again contacted Pet Plan Insurance, spoke once again with a VERY friendly staff member named Katie H. who assured me that when I submit my claim it will be handled in the same expeditious matter as the last time. It is great to know that the staff at Pet Plan Insurance will be there to help you in time of need.