Having no previous experience with this type of insurance, it was a rough start. There were misunderstandings, delayed paperwork (on both sides), etc. However, after false starts and resubmissions, one side finally caught up with the other.
I'm sure all claims and submissions will be promptly addressed in the future.
My overall rating at this point is more than likely not indicative of their best work. I'm sure this will change for the better as we continue to work together. Until that time, I will remain non-comittal.